Terms of Sales

General conditions of services (hereinafter "CGPS")

Please read this document carefully before any order

These general conditions of services govern and apply to the provision of services offered by the Company NUVANTA de droit irlandais (Limited Company (LTD)) registered at the Dublin companies registration office under the number 747679 whose head office is sis 6 Fern Road D18 FP98 In Dublin in Ireland (below « Provider ») to customers with the quality of consumers (within the meaning of the consumer code) through the site available to the following address : https://lettre-reco.com/en.

Caution

It is recalled that Nuvanta is not a law firm and provides no legal advice or personalized act.

The mail models offered by Nuvanta are not suitable for customers and it is advisable to consult a lawyer for any legal question and/or benefit from personalized and suitable documentation.

This document constitutes an agreement between the customer (you) and the service provider.The Customer declares that they have read these CGPS ​​and have accepted them by checking the box: "I admit that I have read the general conditions of services from the company Nuvanta and accept them without reservation".

1Objet

The purpose of these CGPS ​​is to determine the legal and financial conditions in which the service provider undertakes to provide its customers with the quality of consumer established in mainland France the services ordered on its site.

2. Definitions

Subscription : Monthly subscription subscribed by the customer to access the services.

cgps : the present document.

client : natural person residing in mainland France who personal subscribes one or more of the services offered on the site by the service provider and benefits from the quality of consumer and the protection which results from the provisions of the Consumer Code insofar as the said person actsfor purposes which do not fall within the framework of its commercial industrial artisanal or agricultural business activity.

Order : Subscription on the site by the customer of all or part of the services offered online by the service provider.

Part or games: The provider and the customer designated individually by the term part and collectively by the term parts.

Provider : The Nouvanta de Droit Irish as identified as the preamble to these CGPS.

services : All of the services provided by the service provider as chosen by the Customer and described on the site as well as in the article "Services"of these CGPS.

site : site internet du Prestataire accessible à l’adresse suivante : https://lettre-reco.com

Territory : Metropolitan France.

3. Availability Opposability acceptance and modification of CGPS ​​

These CGPS ​​are available to the customer on the site.Any order placed on the Site must imply the unreserved acceptance of the Customer of these CGPS.

The Customer declares that they have read these CGPS ​​in their entirety, to have understood and accept them without reservation before placing an order by checking a box provided for this purpose.

The Customer must be at least eighteen (18) years old on the date of validation of the order.

The service provider reserves the right to modify these CGPS ​​at any time.He recommends that the CUS read the CGPS ​​with each new order.Unless otherwise stated otherwise, the CGPS ​​in force at the time of the order express with the online order the entirety of the obligations applicable between the service provider and the customer.

4. Services

4.1 Description of the services and subscription of a subscription

Access to services is reserved for customers (i) with a customer account and (ii) benefiting from a subscription.

The services offered through the site are as follows:

• The sending of simple, followed or recommended AR (with acknowledgment of receipt) to the territory through the site.

The services are provided in return for the payment of a monthly subscription of € 39/month including tax which includes:

• 10 simple shipments
• 5 Recommended shipments
• 7 shipments followed
• Writing an online letter
• Access to the IA editorial assistance
• Address book and contacts
• Personalized mail import
• Digital supporting documents
• Access to follow -up
• History of shipments
• Reactive customer support

Unless otherwise desired by the customer under the detailed conditions below, the subscription will be renewed automatically for successive periods corresponding to their initial duration (one month).

Subscription to the subscription is necessarily preceded by a test offer for a duration of 48 hours from 1.99 € TTC depending on the type of mail sent allowing the customer to test certain services.This test offer includes the following services:

• Single mail sending
• Registered mail sending
• Sending letters followed
• Writing an online letter
• Access to the IA editorial assistance
• Address book and contacts
• Personalized mail import
• Digital supporting documents
• Access to follow -up
• History of shipments
• Reactive customer support

The services, the subscription and the prices are presented and described on the site with the greatest possible accuracy, in accordance with articles L. 111-1 and L. 221-5 of the consumer code.

4.2 Site features

The site allows the customer of/d ':

• Write or import a letter on the site
• Write a letter through artificial intelligence
• Send a simple, followed or recommended letter to the territory
• Follow the delivery of the letter thanks to the tracking number provided after validation and payment of the order
• Access its supporting documents for deposit and notice of receipt on your customer account
• Create a digital address book with all of its contacts

4.3 Access to services

The service provider makes its best efforts to ensure the availability of 24 hours a day, 7 days a week, subject to a case of force majeure, an event outside the control of the service provider or operationsmaintenance and/or update necessary for the proper functioning of the site and/or services.As such, it is bound to an obligation of means."

Maintenance / update operations will be carried out primarily at night.

The customer is informed that connection to the site and services is carried out via the Internet.The customer can use different media (a computer, a smartphone or a tablet) to access the site and the services.

It is warned of the technical vagaries which can affect this network and cause slowdowns or unavailability making the connection impossible.The service provider is only due to an obligation of means with regard to accessibility to the site and cannot be held responsible for the difficulties of access to the services due to disturbances of the Internet which are not attributable to him.All costs relating to access to services and their use, whether software or Internet access costs are exclusively the responsibility of the customer.This is responsible for the proper functioning and security of the terminal used and its internet access.

The customer undertakes to take all appropriate measures to protect himself from cyber attacks.He declares that the computer configuration he uses does not contain any virus and is in perfect working order.

In the event of a security flaw noted by the service provider, likely to seriously compromise the security of the site and/or services, the service provider may proceed, without notice, to a momentary interruption of the services in order to remedy the security fault in theas fast as we can."

4.4 ModificationDesServices

The service provider reserves the right to modify and/or improve services if necessary or if it considers it useful.

4.5 Realization of services

The services are carried out on the territory exclusively.

The schedules and days of realization of the services are as follows: from Monday to Friday, except for public holidays and/or unemployed, from 9 a.m. to 6 p.m.The requests for sending mail validated before 5 p.m. by the service provider are sent the same day.

4.6 Unsubscribe

Le Client a la possibilité de résilier son Abonnement à tout moment par le biais du Site en cliquant sur le bouton « Désabonnement » figurant en bas à gauche de chaque page du Site. Si le Client devra ensuite renseigner son adresse de courrier électronique associée à son compte client et devra cliquer sur « Me désabonner ». Toute résiliation des CGPS prendra effet immédiatement. Tout désabonnement entraîne une cessation immédiate de l'accès aux services.

5. Order

In accordance with the provisions of article 1127-2 of the Civil Code, the order is validly concluded if the recipient of the offer has had the possibility of verifying the detail and its total price and to correct any errors beforeConfirm it to express its final acceptance.

5.1 Formalization of the order

Service orders are placed on the site.

The customer who wishes to place an online order through this site must follow the following procedure:

• Choice of service (s) to which he wishes to subscribe: In principle, the customer selects the service (s) he wishes by clicking on the "Send a letter" "send a letter"/ present tab on the site's home page or on the "section"Send ”to access the desired services directly.

It can also go through other pages of the site to select the service (e.g. page "letter type".

• Choice of desired shipping method: Once the service is chosen, the customer must choose between one of the following three methods, namely: "registered letter with acknowledgment of receipt"or "simple letter"or "letter followed"

  The shipping method chosen, the customer is invited to provide information relating to the sender and the recipient if it has not been provided before.




• Writing the letter: The customer then has the possibility of (i) to create his letter, (ii) choose the assistance of the artificial intelligence available on the site or (iii) import their own letter.

  The customer then clicks the button: "Next".




• identification : To progress in his order, the customer must:

  • Create a customer account on the site and fill out the identification form for this purpose according to the terms specified below,
  • Identify yourself with your username and password if it already has a customer account.



• Summary of the order and validation and payment of it: The customer checks the content and the price of his order, completes his bank details, accepts the CGPS, then validates his order by clicking on "Validate and send"subject to having previously learned and accepted the CGPS ​​applicable to the order inCorcing the corresponding box.

  
  

  Until this final validation, the Customer has the possibility of correcting and/or modifying their order and/or the information provided beforehand.

5.2 Confirmation of the order

Once all the steps described above are carried out, a page appears on the site in order to acknowledge receipt of the order.

A copy of the acknowledgment of receipt of the order incorporating the mentions of article L. 221-5 of the Consumer Code is automatically sent to the Customer by email provided that the email address communicated at the time of the order iscorrect.

By registering this email and/or printing it, the customer is in possession of the proof of his order.

No permanently validated order modification will be accepted subsequently by the service provider.

6. Price

The services are provided in return for payment of the price displayed on the site.

The prices are expressed in euros, all taxes included (TTC) in accordance with article L. 112-1 of the consumer code.

The total amount due by the Customer is indicated on the order confirmation page before payment.

The prices take into account any discounts which would be granted by the service provider on the site.

The prices applicable to the Customer are those in force at the time of the validation of the order by the latter.

The prices of subscriptions and/or services may be modified, provided that the service provider informs the customer at least thirty (30) days in advance.

The modifications made will not affect the subscriptions and/or services being executed and/or subscribed and/or renewed before the effective date considered.

In the event of disagreement of the customer as to the new pricing of the service provider, it is up to him to notify him his desire not to renew the subscription, under the conditions below determined.

7. Payment methods

The payment of full price is to be made upon order, by online payment secure by bank card (credit card, visa, Eurocard/Mastercard, American Express).

The Customer regulates the amount of his cash order (in one go).

The bank card regulations are done online through the secure payment system provided by a third -party service provider located in Europe.Confidential data (the 16 -digit bank card number as well as the expiration date, the CVV code) is directly encrypted and transmitted to the bank server.

At no time do customer bank data transit through the service provider's computer system which does not keep the customer's banking data.

The customer's account will be debited from the amount corresponding only when (i) the data from the bank card used will have been verified and (ii) the debit will have been accepted by the bank having issued the bank card.

Any subscription initiated is due in its entirety, so that any customer's decision not to renew their subscription will take effect on the last day of the current month.

The impossibility of debit the sums due will result in the immediate nullity of the sale.

The service provider expressly reserves the right to refuse any order from a customer for legitimate and non-discriminatory reason, and in particular in the event of non-payment or other disputes in relation to a previous order from the Customer.

The Customer agrees to receive his invoices in electronic form at the email address he provided when ordering.

8. Exclusion from the right of retraction

Reminder of the principle:

The Customer has in principle the right to retract from this contract without giving reason within fourteen (14) days.The withdrawal period expires fourteen (14) days after the day of the conclusion of the contract.

To exercise the right of withdrawal, the Customer must notify the service provider his decision to withdraw from this contract by means of a declaration devoid of ambiguity.It can use the attachment form model attached in appendix 2 of the contract.

In order for the withdrawal period to be respected, it is enough that the customer transmitted to the service provider his communication relating to the exercise of the right of withdrawal before the expiration of the above -mentioned withdrawal period.

In the event of withdrawal from the Customer of this contract, the service provider will reimburse him all the payments received from him, without excessive delay and, in any event, at the latest fourteen (14) days from the day the service provideris informed of the decision of the customer to withdraw this contract.

exceptions :

In accordance with article L. 221-28 of the Consumer Code, any right of withdrawal is notably excluded for contracts:

• "provision of services fully executed before the end of the withdrawal period and, if the contract submits the consumer to an obligation to pay, the execution of which began with his prior and express agreement and with the recognition by him of the loss of the loss of the loss of himof his right of withdrawal, when the service was fully performed by the professional;"
• Supply of digital content without material support whose execution began before the end of the withdrawal period and, if the contract submits the consumer to an obligation to pay, when:
  • He previously gave his express consent so that the execution of the contract begins before the expiration of the withdrawal period;And
  • He recognized that he will lose his right of withdrawal;And
  • Le professionnel a fourni une confirmation de l'accord du consommateur conformément aux dispositions du deuxième l'alinéa de l'article L. 221-13 du Code de la consommation ».

The customer will thus lose his right of withdrawal.

If the customer wants the execution of the service to begin before the end of the withdrawal period, he recognizes that after the service provider has fully executed the contract, he will no longer have the right of withdrawal.

The Customer who exercised his right of withdrawal to the contract whose execution began, at his express request, before the end of the withdrawal period paid the service provider corresponding to the service provided until the communication of his decision to retract;This amount is proportionate to the total price of the service agreed in this contract.

9. LEGAL GUARANTEES

Any customer benefits from the legal guarantees detailed in the insert below:

The service provider responds to the above -mentioned guarantees.

To exercise them, the customer can contact the service provider by:

• The Postcase See - Feng Room - Fern Road Do18 FP98 - Dublin - Ireland
• email at:service.client@lettre-reco.com

10. Intellectual property

The online sale by the service provider of his services does not lead to the benefit of the customer no transfer or concession of intellectual property rights possibly attached to said services, such as: creations, brands, logos, drawings, models, patent, documentation, components, visuals or any other elements associated with services.

The violation of all or part of these provisions subjects the offender, and all responsible persons, to the criminal and civil sentences provided for by law and in particular to sanctions under counterfeit.

The site is reserved for the private use of the customer, which is prohibited from any use of the site and its content for other purposes, in particular for commercial purposes.

11. Responsibility

The service provider does not guarantee the results of the services.

The parties undertake to take all the necessary measures to limit the losses/damage suffered or likely to be suffered by the customer.

The service provider cannot be engaged in the event of non -performance or poor execution of the contract due, either to the customer or to force majeure.

12ServiceClient

For any request for information or complaint, a customer service is available to the customer by email from Monday to Friday, except for public holidays and/or unemployed, from 9 a.m. to 6 p.m.

The customer can also contact said service by email at the following address: service.client@lettre-reco.com by recalling his tracking number.

13. Personal data

The privacy policy on the site is an integral part of these CGPS ​​and describes the conditions of use of the customer's personal data.

The customer is invited to refer to the confidentiality policy accessible from the site by clicking on the "Privacy Policy"tab appearing at the bottom of each page of the site or to click ici.

14. Convention on evidence

The parties undertake to consider the documents they exchange (including in electronic form) as original documents that are proof of each other.

By mutual agreement, the parties accept that future exchanges concerning the execution of these CGPS ​​can intervene by electronic messaging and in particular by email with acknowledgment of receipt.

The parties agree that they will safeguard the most appropriate and safely as possible of all of the transmitted messages relating to the object of these CGPS.

15. force majeure

The responsibility of one or the other of the parties for delay, non -performance or any other breach of its obligations relating to order and services may not be retained as soon as this failure results from a case of forcemajor or a fortuitous case qualified as such on a case -by -case basis.

Can be considered as a fortuitous case or cases of force majeure, in addition to those usually retained by the jurisprudence of the French courses and courts, the COVID-19 pandemic, total or partial strikes, internal or external to the company, the LOCK-Out, bad weather, blocking of means of transport or supply for any reason, earthquake, earthquake, fire, storm, floods, water damage, government or legal restrictions, legal or regulatory changes in forms of marketing, computer failures, telecommunications blocking including the wired, mobile telephone network (GSM, GPRS, 3G, 4G, etc.) or any other case independent of the express will of the parties preventing the'Execution of these presents under normal and/or reasonable conditions.

First, the fortuitous or force majeure will suspect the execution of the present.

In the event of persistence of the fortuitous case or force majeure beyond a period of two (2) months, these CGPS ​​will, unless otherwise agreed by the parties, automatically terminated without it being necessary to resort to aJudicial decision and without formal notice or prior notification.

In this case, the parties will not be responsible for the partial or total non -performance of their obligations under these CGPS.

16. Validity of CGPS ​​profiles

The non-validity drawn in particular from the nullity of any of the stipulations of these CGPS ​​pronounced in application of a law, a regulation or a final decision rendered by a competent court cannot affect the validity of other stipulationssaid CGPS ​​and therefore has no effect with regard to other contractual stipulations.Such a modification or decision does not in any way allow customers to ignore these CGPS.

17. Applicable law - Language

By express agreement between the parties, these CGPS ​​are governed and subject to Irish law.

These CGPS ​​are written in French.In the event that they are translated into one or more foreign languages, only the French text is faith in the event of a dispute.

18. Reclamation - Mediator of consumption

In the event of a question or complaint concerning the services, the customer must be closer to the service provider in order to find and find an amicable solution.

In the event of failure of the claim request to the service provider or in the absence of the latter's response within two (2) months from sending the customer's complaint, the latter is informed thatIt may use conventional mediation free of charge, with a view to the amicable resolution of the litigation which would oppose it to the provider, in accordance with article L. 612-1 of the consumer code.

The coordinates of the consumption mediator to which the provider adheres are as follows:

FEVAD consumption mediator - TBP 20015 -75362 Paris Cedex 8

The Customer must initiate his request to the mediator within one (1) year from his written complaint with the service provider.

In addition, the European Commission has set up a dispute resolution platform intended to collect any complaints from consumers following an online purchase in order to transmit them to the competent national mediators.This platform is accessible to the address https://webgate.ec.europa.eu/odr.

19. Competient court - Settlement of disputes

All the disputes to which the sales concluded in application of the present conditions general of services could give rise, concerning both their validitis, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between theProvider and the Customer will be submitted to the Irish Competent Courts under ordinary conditions.,

annexe1 :

Withdrawal form (annex to article R. 221-1 of the consumer code)

This form must be completed and returned only if the Customer wishes to withdraw from the order he has placed on the site of the company Nuvanta (https://lettre-reco.com/en)

A careful name There Hear - 6 Fern Road, D18 FP98 - Dublin - Irande: Irland: Irland: Irland: Irland: Irland: Irland: Irland: Irland: Illand: Irland: Irland: Irland: Illand: Irland: Irland: Irland: Irland: Irland: Ireland: Irland: Irland: Ireland: Irland: Irland: Irland: Irland: Irland: Ireland: Ired
service.client@lettre-reco.com

I notify you by this my withdrawal of the contract for the provision of services below:

Ordered on [date] / received on [date]:

Client name :

Customer email address:

Customer address:

Customer signature (only in the event of notification of this form on paper):

date :